1 – General Terms and Conditions of Sale
The following General Terms and Conditions of Sale govern the offer and sale of products on our website (“Fareeda.ae”). Please read these terms and conditions carefully before ordering any products: indeed, by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on Fareeda.ae are directly sold by Sworld LLC . SWORLD LLC has its registered in shams Media city Freezone Sharjah (UAE), number of registration is 2111599.01 The business office is in Dubai
2 – Guarantees and Product Price Indication
On Fareeda.ae we only offer products from selected artisans.
The Vendor/ supplier does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
The main characteristics of products are shown on Fareeda.ae on each product page. The products offered for sale on Fareeda.ae may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
Prices are subject to change and will be as quoted on our site from time to time,
All Products sold by Fareeda.ae will be delivered in their original packaging. When trying on the products you should not damage the original packaging of the purchased products should you wish to return the purchased product.
In the event that you are seeking the product to be repaired or replaced due to lack of conformity, delivery costs for returning the product to be repaired or replaced shall be borne by the Vendor, as well as any costs related to the delivery to you of the repaired or replacing product.
Payment of the product prices and relevant costs for shipping and delivery must be made by using our website payment gateway
4- Shipping and Delivery of the Products
Purchased products shall be delivered to the address indicated by you in the order.
In case of payment by bank transfer, deliveries shall be sent once the transfer has been received
Delivery charges shall be borne by you and are indicated separately on the order form and invoice, unless otherwise provided
Free Shipping starting from 1000 AED
The purchased product shall be delivered by a courier service selected by us, the purchased products will be delivered on working days ( thus excluding the days off and local or national holidays of the country of the vendor ) within the term indicated during the checkout process.
At the time of delivery of the purchased products by the Courier, you (or a nominated representative) is required to verify:
(i) that the packaging and its seals are intact, undamaged, not wet or altered in any manner.
Any damages to the packaging and/or the product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Once the Courier’s document has been signed and no objection has been raised by you, you may not make any objection to the exterior characteristics of the delivered parcel.
5- Consumer Rights and the Cooling-Off Period
To return the products:
You should notify us in writing within seven (07) calendar days, beginning on the day you receive the products (or for purchases of multiple products, the day on which you received the last product) by contacting our Customer Care on [email protected] . You should keep a record of your cancellation notice;
the products shall not have been used or damaged;
the products shall be returned in their original packaging, which is an integral part of the products;
Products shall be returned to the address that we will send you within(7 days ) calendar days of the date you notify us of your decision to cancel.
You can return the products to our office in Dubai by packaging the relevant products securely and sending them, at your own risk and cost, using your return number (as provided via the online Return Form). For your protection, we recommend that you use a courier service
Many of the items sold on Fareeda.ae are made especially for you after you place your order. The Vendor generally accepts returns in many in-stock items, excluding final sale items. No returns or exchanges will be accepted on the following items, exceptions are indicated on each product page. For example, sales of the following items are considered final:
– Made to Order items
6 – Contact
For further information and assistance on the methods of purchase online, You may contact the Customer Care by email: [email protected]
You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of Fareeda.ae.
8- Governing Law and Competent Jurisdiction
These General Terms and Conditions of Sale are governed by UAE law ( Federal Law No. (1) of 2006)
9- Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on Fareeda.ae and shall therefore apply to orders submitted after that date.
Nature of the data processed and purposes of the processing
The personal data processed are exclusively of users who has reached the age of majority, where personal data is defined as any information on a physical person who is identified or may be identified, either directly or indirectly through reference to any other information.
The data processed are the data provided by the user to the Data Controller when registering for the newsletter Service and / or requesting for supply/activation of a fareeda’s Service and/or when sending communications to fareeda via e-mail or through an appropriate form to be filled in, such as name and surname, date of birth, e-mail address, postal address, telephone number, as well as the data collected by Fareeda when browsing the Website, such as IP address, information obtained through cookies.
The data will be used for the following purposes:
a) for the promotion, via e-mail, telephone calls with an operator, sms, mms of commercial proposals related and/or connected to Fareeda’s Services, and for sending advertising material exclusively regarding Fareeda’s products or services, and in order to conduct market surveys and to send free samples or promotional gifts of modest value;
b) for the analysis of consumers’ habits and consumption choices, for the creation of a user’s profile on the basis of the information and preferences expressed when browsing the Website or during the use of the Services requested, for the purpose of sending personalized advertising communications via e-mail, sms, mms, paper-based mail and telephone calls with an operator.
c) At the end of the data processing period, the data will be deleted or permanently rendered anonymous.
10.1. Processing methods
. Users’ data will be collected online during the activation of the Services requested, by comparing items of parts of items of information, or through use of the e-mail service.
. Users’ data will be processed through registration, consultation, communication, storage and deletion operations conducted primarily using electronic tools and manually, ensuring that appropriate measures are taken to protect the security and guarantee the confidentiality of the data processed.
. Users’ data, stored in electronic/magnetic/digital form, are stored and filed on a server located in Germany, Fareeda declares that data registered on its server are protected against the risk of intrusion and unauthorized access, and that it has taken appropriate security measures to ensure the integrity and availability of data
In particular the company hosting our server (Digital Ocean) has been duly certified according to ISO/IEC 27001:2013 & PCI-DSS
. Personal data will be processed by Fareeda’ employees acting as data processors or persons in charge of the processing, in the context of their respective functions and in accordance with the instructions given by Fareeda.